@Now

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http://godgod.blogbus.com/logs/41838407.html

以下摘录自前公司某教材，无论是服务客户，建立品牌，乃至待人处世，一理通百理明，自勉，共勉。

Goods are consumed, services are experienced. The agency provides a service.

Client Satisfaction = Perception of agency delivery minus Client expectations

Service, not servility.

Always carried a card which said... Maybe he’s right.

Take responsibility for everything, also Give responsibility. Part of your job is getting others to be responsible.

Be reliable. Be reliable is to deliver your promise. To deliver your promise, you first have to avoid over-promising.

Rules: Listen, Be in touch, Have timetables, Write it down, Run meetings, Sell, Be like 'Family'...

Meetings don’t just happen. Objectives, Agenda, Timings, Punctuality, Get your needs met, Negociate, Summarise.

People don’t care how much you know, until they know how much you care. （这句实在是经典，无论什么时候看，都有一番感触啊。）